FAQ
HOW TO MAKE A PURCHASE?
Making a purchase is easy as 1, 2, 3..
1. Simply select your items, along with size,
2. click “add to bag” and then
3. proceed to "checkout” and follow the straight forward prompts on screen. If you have any problems, please contact customer service at ask@irenesachli.com
You can order via website only (www.irenesachli.com)
HOW MANY PAIRS CAN I ORDER ?
Due to limited stocks and materials, only 3 pairs allowed to order and ship to one address.
CAN I ORDER BY TELEPHONE?
We do not currently take orders over the phone.
Please place any orders via our website.
HOW DO I FIND A SPECIFIC ITEM?
If you know exactly what you are looking for, (example : product name) please click on“Search” on the top right corner and enter the product name in the search box. You can also type heel height/ style (example : 7cm, 10cm, block heels, platform)
HOW DO I KNOW WHEN AN ITEM IS AVAILABLE TO BE BOUGHT?
Most shoes are in available to be bought. Please be aware that even if the product is in your shopping bag it isn’t reserved and will therefore be available to other customers while you are browsing.
WHAT IF AN ITEM IS OUT OF STOCK?
If you can see a grey color through a certain size button, it has sold out.
Please add your email to our stock alerts and we’ll let you know if we receive a new delivery.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all local payment methods, including bank transfer (BCA, MANDIRI, BNI and BRI), and PayPal and Credit Card (with VISA and MASTER logo)
IS IT SAFE TO USE MY CREDIT CARD?
Our site is as secure as we can make it. We have partnered with MIDTRANS, a secure Payment Gateway.
HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER?
After you place your order, you will receive an email of confirmation from us along with your order number.
Payment for the products and all applicable delivery charges will then be taken.
After your details have been verified and the item(s) located, your order will then be shipped.
Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock styles(s) and your payment for the item(s) will be fully refunded.
AM I ABLE TO TRACK MY ORDER?
Yes once your item dispatched to shipping courier, you will receive an email of your tracking number, all the details will in the email.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
All of the information you share with us to be totally private and confidential.
At no point will we share, rent or sell your personal information.
IN WHAT PACKAGING WILL MY GOODS BE DELIVERED?
Your order will arrive in an Irene Sachli pink hard box.
DO I HAVE TO PAY DUTY AND IMPORT CHARGES?
If your order is being delivered within Indonesia, you don't have to pay duties and taxes.
For international orders, yes you do have to pay duty and import charges.
WHAT CURRENCY WILL I PAY IN?
You can choose IDR (Indonesian Rupiah) or USD (US Dollar), our US dollar currency is based on average of currency value in the time you made an order.
WHO ARE AUTHORIZED SELLERS FOR YOUR SHOES?
We only sell Irene Sachli product through our website ; www.irenesachli.com
we cannot guarantee that Irene Sachli product purchased from another store (outside www.irenesachli.com) is authentic or new.
WHAT IF MY ORDER ARRIVES FAULTY OR DAMAGED?
before your order leaves our warehouse, it is fully checked by our quality control and packing team. However if your package arrives faulty or damaged,
-You can exchange your item to the same new item.
-Please ensure when shipping the parcel that Irene Sachli box is protected using the carton provided, we do not accept damaged box.
-Exchange will be only be accepted in an UNWORN condition and in their original condition. Please try the shoes only on a clean an carpeted surface, so the leather soles remain unmarked and clean.
-Please note that we cannot refund any customs and import fees
-Exchange that are damaged, soiled, or sent without the original box may not be accepted and may be returned to the customer.
-It's easy and hassle free, we will help you immediately.
