Shipping & Exchange Policies
We have partnered with J&T, for Local delivery (indonesia)
and for International orders, we have partnered with DEPEX Global who help us fulfill our International orders, this means, we can ship worldwide.
You can choose one of the following payment methods :
- Via Paypal
Send your payment to our Paypal address : payment@irenesachli.com
note : Please write your order ID on the news. - Via local bank transfer
For your convenience, we also provide the payment facility through your local bank
transfer. You can pay to the following available bank account :
- BCA acc number 8480137770 (Irene Sachli)
- BNI cc number 8480137777 (Irene Sachli)
Please write your order ID on the news. - Credit Card Payment
Our site is as secure as we can make it. We have partnered with MIDTRANS, a secure Payment Gateway.
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If you choose the payment via bank transfer : After paying, please confirm your payment
here or at the "Payment Confirmation" button on the website footer. Please note that we
can’t process your order if you haven’t made a payment confirmation.
Recently Your order will be dispatched to Delivery courier (JNE for Local order or DEPEX for International Order) within a week (5-12 working days) after we have received your payment confirmation in any hour of the a day you make a purchase.
Please noted that after 5-12 working days, your package is on its way with delivery courier, estimate delivery time to your door is 5-12 working days plus (+) :
-Indonesia (2 days)
-Singapore (2-3 days)
-Malaysia (3-4 days)
-Thailand (3-4 days)
-Japan (4-5 days)
-Australia (4 days)
-United Arab Emirates (5-6 days)
-United States (6-8 days)
-United Kingdom (6-8 days)
IF YOUR COUNTRY NOT LISTED ABOVE ?
please consult to our customer care :
• Email : ask@irenesachli.com
• Website Live Chatting : please refer to "Live chat button on the right bottom side of this website"
Yes we do deliver to your hotel.
We will show the product / color availability on each product detil. But there is a possibi-
lity for a product to be sold out when you’ve made a payment. It may happen because
there is a gap between the time you order it and the time you confirm your payment. If
such thing happens, we will notify you via e-mail and give you a full refund for your
money, or you can change your order to another product / color option.
Exchange must be made within 7 x 24 hours after order delivered.
Recenlty, we do not accept returns / refund.
We want to make sure our product meet your expectations,
However you can exchage your item in some conditions :
-You can only exchange your item to the same new item, maximum exchange is 1x)
-Exchange will be only be accepted in an UNWORN condition and in their original condition. Please try the shoes only on a clean an carpeted surface, so the leather soles remain umarked and clean.
-Exchange that are damaged, soiled, or sent without the original box may not be accepted and may be returned to the customer.
-The shipping fee (package to us and from us to you), is on you.
-Please note that we cannot refund any customs and import fees
-Faulty or damaged product, before your order leaves our warehouse, it is fully checked by our quality control and packing team. If you receive an item which is damaged, please contact us immediately
-Please ensure when shipping the parcel that Irene Sachli box is protected using the carton provided, we do not accept damaged box.
-It's easy and hassle free, we will help you immediately.
Please refer to http://www.irenesachli.com/exchange to process your exchange items.
Fill out the form, you will receive an email of exchange confirmation from us, after that you can ship the items to our address.
Irene Sachli reserves the right to refuse any return or exchange that doesn't meet the above
requirements. If your package is not accepted, it will be sent back to you at your expense
and a refund cannot be granted. It's not our responsibility if there’s such an event a return
package is lost, stolen or mishandled before arriving at our place.
We do not currently gift wrap, however your order will arrive in an Irene Sachli beautiful pink box
Yes once your item dispatched to shipping courier, you will receive an email of your tracking number, all the details will in the email.
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Our service hour is Monday - Friday 9.00AM - 6.00PM GMT+7
You can reach us via :
• Email : ask@irenesachli.com
• Website Live Chatting : please refer to "Live chat button on the right bottom side of this website"
Join our membership simply by register an account, temporarily it's free !
If you have a discount or coupon code, apply it after you have added the product you want to buy to the Shopping Bag (You will be asked if you want to use the coupon / discount code). The discount is for product only (not include shipping cost).
